Relational Life Institute Privacy & Cookie Information
1. INTRODUCTION
This Privacy Notice explains how Relational Life Institute, Inc. (“RLI,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information.
This Privacy Notice applies to the websites operated by RLI, including https://relationallife.com and https://terryreal.com, together with their subdomains, and to the courses, programs, events, memberships, certifications, communications, and other online services provided through those websites. We refer to these collectively as the “Services.”
TerryReal.com is operated by Relational Life Institute, Inc. and is not a separate company or data controller. References to “RLI,” “we,” “us,” and “our” in this Privacy Notice include activities conducted through both RelationalLife.com and TerryReal.com.
Certain activities may be covered by an additional privacy notice. In particular, the collection and review of therapist training session recordings and case notes are also governed by RLI’s Training Session Privacy Notice and the applicable consent, authorization, and Business Associate Agreement.
This notice does not describe the independent privacy practices of therapists, payment providers, or other organizations that process personal information for their own purposes. Those organizations may provide their own privacy notices or, where applicable, HIPAA Notices of Privacy Practices.
Who Is Responsible for Your Personal Information
Relational Life Institute, Inc. is the legal entity responsible for the personal information described in this Privacy Notice, including information collected through RelationalLife.com and TerryReal.com. RLI is a United States company based in Massachusetts. Depending on the applicable law and activity, RLI may be referred to as the controller, business, or covered organization. US privacy laws apply where their scope and applicability requirements are met. The UK GDPR and EU GDPR apply only where their territorial-scope requirements are met, including where RLI offers relevant Services to, or monitors the behaviour of, individuals in the United Kingdom or European Economic Area. When RLI processes protected health information on behalf of a HIPAA-covered entity, RLI acts as a business associate for that processing.
Our contact details are:
Relational Life Institute, Inc.
291 Nahanton Street
Newton, Massachusetts 02459
United States
Email: support@relationallife.com
Privacy Lead
We have appointed Faye Williams as our Privacy Lead. She oversees privacy inquiries and requests concerning personal information.
Email: faye@relationallife.com
UK Representative
We have appointed the following representative as our representative in the United Kingdom for purposes of the UK GDPR.
Name: James Cox
Email: support@relationallife.com
EEA Representative
We have appointed the following representative in the European Economic Area for purposes of the EU GDPR:
Name: Vadim Fink
Email: support@relationallife.com
Please notify us if your personal information changes or if information we hold about you is inaccurate.
2. PERSONAL INFORMATION – HOW WE COLLECT IT AND HOW WE USE IT
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been genuinely de-identified so that an individual is no longer reasonably identifiable.
We collect personal information:
- Directly from you when you create an account, make a purchase, enroll in a program, communicate with us, or otherwise use our Services.
- Automatically when you use our websites and online services.
- From service providers and other third parties involved in providing our Services.
- From trainee therapists who submit authorized session information through RLI’s approved secure process.
The types of information we collect, our purposes for using it, and – where the UK GDPR or EU GDPR applies – our lawful bases are described below. More than one lawful basis may apply to the same information, depending on the purpose and circumstances of the processing.
Communications and Support Information
When you contact us through our website, by email, telephone, text message, social media, or another communication channel, we collect the information you provide. This may include your name, contact details, the content of your message, attachments, and information relating to your inquiry or support request.
We use this information to:
- Respond to inquiries and provide customer support.
- Administer our relationship with you.
- Maintain appropriate records of communications.
- Investigate complaints or service issues.
- Protect our services and users.
- Establish, exercise, or defend legal claims.
Please do not send patient, client, or therapy-session information through our general contact or support channels. Session material required for a training program must be submitted only through RLI’s approved secure process.
Where the UK GDPR or EU GDPR applies, we process this information as necessary to perform or take steps toward a contract with you, comply with legal obligations, and pursue our legitimate interests in responding to inquiries, providing support, maintaining appropriate records, and managing legal claims.
Purchase and Transaction Information
When you purchase a course, membership, event, certification program or other service, we collect information needed to administer your purchase. This may include your name, contact and billing details, the product or service purchased, transaction date, amount, currency, payment status, transaction reference, subscription status and refund information.
Payments are processed by third-party payment providers, including ThriveCart, Stripe and PayPal. Your complete payment-card or bank-account details are provided directly to the relevant payment provider. RLI does not receive or store complete payment-card numbers or card security codes. Payment providers may process your information for their own legal, regulatory, fraud-prevention and payment-processing purposes in accordance with their respective privacy notices.
We use purchase and transaction information to:
- Process and administer purchases, subscriptions and refunds.
- Provide access to purchased products and services.
- Send confirmations, receipts and service-related communications.
- Maintain accounting, tax and business records.
- Prevent and investigate fraud, misuse and payment disputes.
- Establish, exercise or defend legal claims.
Where the UK GDPR or EU GDPR applies, we process this information as necessary to perform our contract with you, comply with our legal obligations and pursue our legitimate interests in maintaining accurate business records, preventing fraud and managing legal claims.
Account, Course and Service-Usage Information
When you create an account or participate in one of our courses, memberships, certification programs, workshops or other services, we may collect information such as your name, account identifier, login and authentication information, enrollments, attendance, course progress, assessment results, completed requirements, certifications, professional credentials and records of your use of the relevant service.
If a service allows you to submit questions, assignments, comments or other content, we also collect the information you choose to submit. Training session recordings and case notes are handled separately as described under “Training Session Review Information.”
We use this information to:
- Create, maintain and secure your account.
- Provide access to courses, memberships and other services.
- Record attendance, progress, assessment and completion.
- Administer certification and continuing-education requirements.
- Provide customer and technical support.
- Maintain the integrity and security of our services.
- Improve our programs and user experience.
- Maintain appropriate educational and business records.
Where the UK GDPR or EU GDPR applies, we process this information as necessary to perform our contract with you, comply with applicable legal obligations and pursue our legitimate interests in operating, securing and improving our services and maintaining accurate program records.
Technical and Website-Usage Information
When you use our websites and online services, we and our service providers may automatically collect technical and usage information. This may include your IP address, browser type and version, device type, operating system, language and time-zone settings, approximate location derived from your IP address, referring website, pages viewed, links or features used, dates and times of access, cookie or similar technology identifiers, and diagnostic, security and error logs.
We use this information to:
- Provide and maintain our websites and online services.
- Authenticate users and maintain account security.
- Detect, investigate and prevent fraud, misuse and security incidents.
- Diagnose technical problems.
- Understand how our services are used and improve their performance.
- Measure the effectiveness of content and communications.
- Personalize content or advertising where permitted.
Some technical information is necessary for our websites and services to function securely. Where the UK GDPR or EU GDPR applies, we process this necessary information to perform our contract with you and for our legitimate interests in operating, protecting and improving our services.
Where required by law, we obtain your consent before using non-essential cookies or similar technologies for analytics, personalization or advertising. You can find further information and manage your choices through our Cookie Notice and cookie-preference controls.
Marketing and Communications Information
We collect information about your preferences for receiving marketing and other communications from us. This may include your email and SMS subscription choices, consent records, unsubscribe or opt-out requests, communication preferences, and information about your interactions with our marketing communications.
We use this information to:
- Send newsletters, program announcements, event information, and other marketing communications.
- Record and respect your communication choices.
- Manage consent, subscriptions, and suppression lists.
- Measure engagement with our communications.
- Personalize marketing content where permitted.
Where the UK GDPR or EU GDPR applies, we send electronic marketing based on your consent or, where legally available, the applicable existing-customer or “soft opt-in” exception. We may rely on our legitimate interests to manage our marketing operations, maintain suppression records, and understand the general effectiveness of our communications.
You can unsubscribe from marketing emails through the link included in each message, change your available communication preferences, or contact us at support@relationallife.com . You can opt out of marketing text messages by replying STOP. Withdrawing consent or opting out of marketing will not affect service-related communications concerning an existing purchase, account, or program.
Training Session Review Information
As part of certain therapist training and assessment programs, trainee therapists may submit up to two recorded sessions during a two-year training period. The submitted material may include video or audio recordings and written case notes.
When RLI receives this material, the individuals participating in the session may be identifiable from their name, image, voice, circumstances or other information discussed during the session. The material may contain sensitive information concerning an individual’s physical or mental health, relationships, family circumstances, sex life, sexual orientation, racial or ethnic origin, religious or philosophical beliefs, or other private matters.
RLI receives this information from the trainee therapist and uses the identifiable material solely to review the trainee’s work, provide feedback, assess training requirements, and administer the relevant training program. Access is restricted to authorized reviewers and personnel who require it for these purposes. RLI may also create an anonymized transcript for the AI-assisted educational purposes described below.
Before accepting any session material, RLI requires the trainee therapist to provide each participant with the approved session privacy information and obtain all applicable consents and HIPAA authorizations. The trainee must confirm that this has been completed before uploading the material.
Where the UK GDPR or EU GDPR applies, RLI relies on the participant’s consent to process their personal information and explicit consent to process special-category information. Where HIPAA applies, RLI processes protected health information as a business associate in accordance with the applicable Business Associate Agreement and any required HIPAA authorization.
RLI retains identifiable session material only for as long as necessary to complete the case review and any defined quality-assurance or appeal period. At the end of that period, RLI permanently deletes the video or audio recording, identifiable transcript, and identifiable case notes. RLI may retain an anonymized transcript, assessment records, or learning information only after direct and indirect identifiers have been removed or generalized so that the session participant is no longer reasonably identifiable.
Information We Receive From Other Sources
We may receive personal information from third parties that help us provide and administer our services. These sources may include:
- Payment processors, such as ThriveCart, Stripe, and PayPal, which provide transaction and payment-status information.
- Learning and course-management platforms, which provide account, enrollment, participation, and course-progress information.
- Customer relationship management and email platforms, which provide communication, subscription, and engagement information.
- Analytics and advertising providers, which provide website-usage, campaign, and audience information.
- Affiliates or program partners involved in providing a product, event, or service.
- Professional or credentialing organizations, where verification is required.
- Trainee therapists who submit session-review information through RLI’s approved secure process.
We use information received from these sources for the purposes described in this Privacy Notice. Where required, we will provide additional privacy information directly to the person concerned.
Information Required to Provide Services
We may need to collect certain personal information to enter into or perform a contract with you, provide a requested product or service, verify your eligibility for a program, or comply with a legal obligation.
If you do not provide information that is required, we may be unable to create your account, process your purchase, enroll you in a program, provide the requested service, or meet an applicable legal requirement. We will explain when information is required and, where appropriate, the consequences of not providing it.
Using Information for New Purposes
We use personal information only for the purposes described in this Privacy Notice or for another purpose that is reasonably compatible with the original purpose.
If we need to use personal information for a materially different or incompatible purpose, we will provide additional notice and, where required by law, obtain consent before beginning that processing.
We may also process personal information where necessary to comply with applicable law, respond to valid legal process, protect the rights or safety of RLI or others, or establish, exercise, or defend legal claims.
Sensitive Personal Information
RLI may process sensitive personal information contained in training session recordings and case notes. Depending on the content of a session, this may include information about physical or mental health, relationships, sex life, sexual orientation, racial or ethnic origin, religious or philosophical beliefs, and other highly private matters.
We collect and use identifiable session information only for the limited training-review purposes described under “Training Session Review Information.” After a transcript has been anonymized so that the session participant is no longer reasonably identifiable, RLI may retain and use it to develop, train, test, improve, and operate AI-assisted educational tools. We do not use session information for advertising, general marketing, or unrelated product development.
Where the UK GDPR or EU GDPR applies, we process this information with the session participant’s explicit consent. Where HIPAA applies, we process protected health information as a business associate under the applicable Business Associate Agreement and required authorization.
Outside the training session-review process, we ask that you not submit health information, therapy information, or other sensitive personal information through general website forms or support channels unless we specifically request it through an approved secure process.
RLI does not intentionally collect information about criminal convictions or offenses through its general website or services unless the collection is necessary, permitted by applicable law, and accompanied by appropriate notice and safeguards.
Automated Processing and Profiling
We may use automated tools to analyze website usage, measure engagement, detect fraud or security risks, and personalize content or advertising where permitted. These activities may involve profiling, but they are not used to make decisions that produce legal or similarly significant effects concerning you.
RLI does not use solely automated decision-making to determine eligibility for its courses, certification programs, services, or other significant opportunities.
RLI may use AI-assisted tools to analyze anonymized session transcripts and provide trainees with educational feedback about how they are applying the RLI methodology. RLI may retain and use those anonymized transcripts to develop, train, test, improve, and operate these tools. RLI does not use video or audio recordings, identifiable transcripts, identifiable case notes, or protected health information to train AI, and it does not use session information for automated advertising or marketing.
If we introduce automated decision-making that produces legal or similarly significant effects, we will update this Privacy Notice and provide any notices, choices, and safeguards required by applicable law.
3. MARKETING COMMUNICATIONS
We may send you newsletters, course and certification information, event announcements, special offers, and other marketing communications by email, text message, or other channels permitted by law.
We send marketing communications where you have provided consent or where another lawful basis for contacting you is available. Where the UK GDPR, EU GDPR, or applicable electronic-marketing laws apply, we obtain consent or rely on an available existing-customer or “soft opt-in” exception.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in each message or by contacting us at support@relationallife.com .
If you have agreed to receive marketing text messages, message frequency may vary and message and data rates may apply. You can opt out at any time by replying STOP. You may reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing any product or service.
We may continue to send non-marketing communications that are necessary to administer your account, purchases, enrollments, subscriptions, certifications, or participation in a program.
We will not disclose your personal information to another organization for that organization’s own direct marketing without your consent where consent is required by law.
We maintain records of consent, subscriptions, and opt-out requests so that we can respect your communication choices. An opt-out does not affect processing that occurred before the opt-out or information that we must retain for legal, security, or recordkeeping purposes.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients where necessary for the purposes described in this Privacy Notice:
- Service providers that support our websites, hosting, cloud storage, information technology, cybersecurity, customer support, and business operations.
- Payment and transaction providers, including ThriveCart, Stripe, and PayPal.
- Learning, course-management, membership, certification, and event platforms.
- Customer relationship management, email, and SMS communication providers.
- Analytics, advertising, and marketing providers, subject to applicable consent and opt-out requirements.
- Authorized instructors, reviewers, assessors, and contractors involved in providing our programs and services.
- Accountants, auditors, insurers, attorneys, and other professional advisors.
- Government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law.
- Parties involved in investigating fraud, security incidents, violations of our agreements, or threats to the rights or safety of any person.
- A prospective or actual buyer, investor, successor, or other relevant party in connection with a merger, financing, restructuring, sale of assets, or similar business transaction.
Some recipients process personal information only on our instructions, while others process it for their own purposes under their respective privacy notices and legal obligations.
When RLI processes protected health information as a HIPAA business associate, it discloses that information only as permitted by the applicable Business Associate Agreement, HIPAA, and other applicable law. Subcontractors that create, receive, maintain, or transmit protected health information on RLI’s behalf must enter into appropriate agreements and safeguard that information.
Access to identifiable training session information is limited to authorized reviewers and personnel who require it to complete the applicable training review. Only transcripts that have been anonymized so that the session participant is no longer reasonably identifiable may be used with AI technology providers for the educational purposes described in this Privacy Notice. RLI does not disclose training session information to analytics or advertising providers or use it for marketing.
5. INTERNATIONAL TRANSFERS
RLI is based in the United States. If you access our websites or services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States. We may also use service providers that process personal information in other countries.
The privacy and data protection laws of the United States and other countries may differ from those in your country. Where applicable law requires safeguards for an international transfer, we use an approved transfer mechanism appropriate to the circumstances.
For personal information subject to the EU GDPR or UK GDPR, these mechanisms may include:
- An adequacy decision or adequacy regulation covering the destination country or recipient.
- The European Commission’s Standard Contractual Clauses.
- The UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.
- The EU–US Data Privacy Framework or its UK Extension, where the US recipient is an active participant.
- Another transfer mechanism permitted by applicable data protection law.
Where required, we also assess the risks associated with a transfer and implement supplementary contractual, technical, or organizational safeguards.
Identifiable training session information is transferred and processed only through RLI’s approved secure systems. Where the information is protected health information, RLI handles it in accordance with HIPAA, the applicable Business Associate Agreement, and its security and access-control requirements.
You may contact us at support@relationallife.com for additional information about the safeguards used for an applicable international transfer.
6. DATA SECURITY
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorized access, or disclosure.
These safeguards include measures appropriate to the nature and sensitivity of the information, such as access controls, authentication requirements, secure transmission and storage, confidentiality obligations, workforce training, vendor oversight, system monitoring, and incident-response procedures.
Access to personal information is limited to employees, contractors, reviewers, and service providers who require it for an authorized business purpose. Individuals with access are required to protect the information and use it only as authorized.
RLI applies additional safeguards to protected health information and identifiable training session information. These safeguards include restricted access, approved secure submission and storage systems, HIPAA security procedures, and requirements governing authorized use, disclosure, retention, and deletion.
No method of electronic transmission or storage is completely secure. Although we work to protect personal information, we cannot guarantee absolute security.
We maintain procedures for responding to suspected security incidents and personal information breaches. We will notify affected individuals, customers, covered entities, regulators, or other parties when notification is required by applicable law or contract.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including providing our services, maintaining appropriate business and program records, complying with legal and contractual obligations, resolving disputes, preventing fraud, and enforcing our agreements.
The applicable retention period depends on factors such as:
- The nature, amount, and sensitivity of the information.
- The purposes for which it was collected.
- The duration of our relationship with you.
- Applicable legal, accounting, certification, and contractual requirements.
- Relevant limitation periods.
- The risk of harm from unauthorized use or disclosure.
We generally retain:
- Account and program information for the duration of the account or program and for an appropriate period afterward.
- Course, assessment, completion, and certification records for as long as necessary to document participation and credentials.
- Purchase and transaction records for the periods required by applicable tax, accounting, and financial laws.
- Communications and support records for as long as necessary to address the matter and maintain appropriate business records.
- Marketing information until you unsubscribe or opt out, after which we may retain limited suppression information to respect your choice.
- Technical, analytics, and cookie information for the periods described in our Cookie Notice or provider settings.
- Privacy requests, complaints, consent records, and legal records for as long as necessary to demonstrate compliance and protect legal rights.
Identifiable training session recordings, transcripts, and case notes are retained only for the period necessary to complete the case review and any established quality-assurance or appeal period. They are then permanently deleted. RLI may retain an anonymized transcript to develop, train, test, improve, and operate its AI-assisted educational tools, and may retain assessment results or other learning information only after the session participant is no longer reasonably identifiable.
Where RLI processes protected health information as a business associate, it retains and deletes that information in accordance with HIPAA, the applicable Business Associate Agreement, and RLI’s retention and deletion procedures.
Information that has been genuinely anonymized and can no longer reasonably be linked to an individual may be retained for AI-assisted educational development, training administration, and assessment or program records, subject to applicable law.
8. YOUR PRIVACY RIGHTS AND CHOICES
Your privacy rights depend on where you live and which laws apply to RLI’s processing of your personal information. Certain rights are subject to exceptions and may not apply in every circumstance.
To submit a privacy request, contact us at support@relationallife.com . We may need to verify your identity before completing a request. We will use information provided for verification only to evaluate and respond to the request.
You may also designate an authorized agent to submit a request where permitted by law. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
UK and EEA Rights
If the UK GDPR or EU GDPR applies, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Object at any time to processing for direct marketing.
- Receive certain information in a structured, commonly used, machine-readable format and transmit it to another organization.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with an applicable data protection authority.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. Some rights are not absolute, and we may retain or continue processing information where permitted or required by law.
We generally respond to UK and EEA requests without undue delay and within one month, subject to any permitted extension. Where UK law applies, we may request reasonably necessary clarification and pause the response period while awaiting that clarification. We are required to conduct reasonable and proportionate searches when responding to a UK access request.
US State Privacy Rights
Residents of certain US states may have rights that include:
- Confirming whether we process their personal information.
- Accessing or obtaining a copy of their personal information.
- Correcting inaccurate personal information.
- Deleting certain personal information.
- Obtaining certain information in a portable format.
- Opting out of the sale of personal information, sharing for cross-context behavioral advertising, or processing for targeted advertising.
- Limiting certain uses or disclosures of sensitive personal information.
- Opting out of certain profiling that produces legal or similarly significant effects.
- Appealing the denial of a privacy request.
- Receiving equal service and treatment when exercising privacy rights.
These rights apply only where the relevant state law applies to RLI and the particular processing activity. We will respond within the period required by the applicable law and provide appeal instructions where required.
Marketing and Communication Choices
You may unsubscribe from marketing emails through the link in each message and opt out of marketing text messages by replying STOP. You may continue to receive communications necessary to administer an account, purchase, enrollment, certification, or existing program.
Cookie and Advertising Choices
Where available, you may manage non-essential cookies and similar technologies through our cookie-preference controls. If applicable law gives you the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the privacy controls made available on our websites.
Fees and Refusals
We do not ordinarily charge a fee for a privacy request. Where permitted by law, we may charge a reasonable fee or refuse a request that is manifestly unfounded, excessive, repetitive, technically infeasible, or outside the scope of an applicable legal right. If we decline a request, we will explain the reason and provide information about any available complaint or appeal process.
9. HOW TO COMPLAIN
If you have a concern about how RLI handles personal information, you may submit a privacy complaint by emailing support@relationallife.com
Please include enough information for us to understand the concern and identify the relevant interaction, account, or service. Do not send therapy session recordings, case notes, or other sensitive information through ordinary email.
We will acknowledge a data protection complaint within 30 days where required by UK law. We will take appropriate steps to investigate the complaint, keep you informed where appropriate, and communicate the outcome without undue delay.
For more information about how to make a data protection complaint and what you can expect from us, please read our Data Protection Complaint Policy.
UK Complaints
If you are located in the United Kingdom, you may lodge a complaint with the UK Information Commissioner’s Office. You can find information about submitting a complaint at https://ico.org.uk/make-a-complaint/.
EEA Complaints
If the EU GDPR applies, you may lodge a complaint with a data protection authority in the EEA country where you live, work, or believe an infringement occurred. You are not required to contact RLI before lodging a complaint with a data protection authority.
US Privacy Appeals and Complaints
Where applicable US state law gives you a right to appeal the denial of a privacy request, you may submit an appeal by replying to our decision or contacting support@relationallife.com with the subject line “Privacy Request Appeal.” We will provide a written response and any additional complaint information required by applicable law.
HIPAA Complaints
For concerns involving protected health information submitted by your therapist, you may contact the therapist or covered entity identified in the applicable authorization or Notice of Privacy Practices. You may also submit a complaint to the US Department of Health and Human Services Office for Civil Rights where HIPAA applies.
RLI will not retaliate against anyone for submitting a privacy complaint or exercising an applicable privacy right.
10. THIRD-PARTY WEBSITES AND SERVICES
Our websites and services may contain links to websites, applications, plug-ins, or services operated by third parties. When you follow a third-party link or use a third-party service, that organization may collect and process information under its own privacy notice and terms.
RLI does not control and is not responsible for the privacy, security, content, or practices of third-party websites and services. We encourage you to review the applicable privacy notice before providing personal information or using the service.
A link to a third-party website or service does not mean that RLI endorses its privacy or security practices.
11. COOKIES AND OTHER SIMILAR TECHNOLOGIES
We and our service providers use cookies, pixels, local storage, software development kits, and similar technologies to operate our websites and online services, maintain security, remember preferences, understand usage, measure performance, and support advertising.
These technologies may include:
- Strictly necessary technologies required for security, authentication, purchases, and core website functions.
- Functional technologies that remember settings and preferences.
- Analytics technologies that help us understand how visitors use our websites and services.
- Advertising technologies that help measure campaigns, personalize advertising, or understand interactions across websites and services.
Where required by law, we obtain consent before using non-essential analytics, personalization, or advertising technologies. You may accept or reject available categories and change your choices at any time through our cookie-preference controls. Withdrawing consent does not affect processing that occurred before the withdrawal.
You can also control cookies through your browser settings, although disabling strictly necessary technologies may prevent parts of our websites or services from functioning properly.
For information about the specific technologies and providers we use, their purposes, and their durations, please review our Cookie Notice at https://relationallife.com/cookie-policy/.
12. CHILDREN’S PRIVACY
Our websites, programs, and services are intended for adults who are at least 18 years old. We do not knowingly collect personal information directly from anyone under 18.
RLI does not permit training session recordings or case notes involving a client or other session participant under 18 to be submitted for review. Before submitting session material, the trainee therapist must confirm that every recorded participant is at least 18 years old and that all required consents and authorizations have been obtained.
If we learn that we have collected personal information from a person under 18 in violation of this policy, we will take appropriate steps to delete it. If you believe that a person under 18 has provided personal information to RLI, please contact us at support@relationallife.com .
13. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time to reflect changes in our services, information-handling practices, legal obligations, or other operational requirements.
When we update the notice, we will post the revised version on our website and update the “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where appropriate, such as by email, through an account notification, or through a prominent notice on our website.
Where required by law, we will obtain consent before using personal information for a materially different purpose.
Last updated: August 2026
